The Technical Support Specialist is expected to independently resolve all user requests related to complex shrink-wrapped applications, desktop operating systems, file permissions, and network access.
ESSENTIAL DUTIES AND RESPONSBILITIES
1. Provides technical troubleshooting, and consulting to clients in person, over the telephone, directly connected to the client’s desktop, and via email for standard software products on both the Macintosh and PC desktop environments.
2. Independently completes various tasks related to the deployment of new computers and software.
3. Other related documentation and/or support duties as assigned.
JOB REQUIREMENTS
Education and Experience
This position requires an AS degree (BS in Computer Science preferred) or equivalent, plus 4-6 years of work experience in the Information Technology industry, with demonstrated abilities in technical support, user account administration, and customer service.
Knowledge and Skills
This position requires excellent written and verbal communication skills. Excellent Customer Service skills are a must.
Technology Skills
Experience with Windows XP, Windows 2008, OSX, OSX Server, TCP/IP networks, Microsoft Office and Adobe Creative Suite is required.
Experience with Final Cut and Avid Media Composer is desirable.
Work Environment
This position will generally work in office environment using computer equipment. This position is required to carry a cell phone off-hours, and respond to calls from the Service Desk promptly.
Physical Requirements
This position must be able to lift 40 pounds (equivalent of a Mac CPU).
